Customer Service Representative, Work from Home Opportunity Job 2023

Pay:   $17.00 - $27.90 an hour

Job Type:   Full-time    Part-time 

Shift and Schedule: Overtime

Work for CVS Health with all of your heart! Numerous Customer Care Representatives are being hired in your region by our Customer Care section of CVS Health's Pharmacy Benefit Manager company!

Do you want a flexible work schedule and reside 75 miles or less from Las Vegas, Nevada? a chance where you can juggle obligations at work and at home while being dedicated to providing our millions of plan members with heartfelt service? If yes, take a look at this position with Fortune 4 business CVS Health. For the Pharmacy Benefit Manager (PBM) business of CVS Health, we are actively employing teams to provide customer care assistance.

Customer Service Representative, Work from Home Opportunity Job

You will be assisting members with their pharmacy benefit plans in this position. To help our members better understand their coverage and alternatives, you will handle incoming calls and provide answers to inquiries about prescription insurance, medication coverage, and mail-order medications. You will provide the solutions required to assist them simplify their medical experience through your talents and knowledge. While broadening your own experiences and increasing your CVS career options, you will get the chance to learn more about health care!

If you meet the requirements, we provide the flexibility of working from home. The requirements for working from home include, but are not limited to, having your own internet connection that meets the required speeds, having a secure workspace free from interruptions, and successfully completing the training course. In this capacity, compliance with the law and HIPAA are essential.

For your success on the team, we have an extensive training programme. This also includes up to six weeks of on-site training. Self-paced modules, leadership participation from day one, and hands-on learning are all part of how training is designed to allow you to learn! Depending on a person's onsite and WFH role experience, the training venue may change.

For people juggling priorities at work and at home, scheduling alternatives are intended to help them construct a flexible work schedule. We now have full-time schedules available that range from 30 to 40 hours per week. You will have a regular schedule, albeit your days off and working hours may change. The website is open from Sunday through Saturday from 5:00am to 9:00pm PST.

We provide a full range of supplemental benefits and discount programmes, including tuition reimbursement, in addition to medical, dental, and vision insurance. For full-time employees, we provide a comprehensive time off package that includes company-paid holidays, PTO, and floating holidays. To ensure that coworkers receive benefits as quickly as possible, benefit and PTO eligibility begins the month after your start date.

As they progress from a REP I to a REP II or III, our Care colleagues have opportunity to develop both inside and outside of our business unit. With the help of our Career Mapping guide, you can advance in your career. We want you to succeed!

We may need to modify our scheduled working hours to accommodate the fluctuating call volume as we staff our business in a strategic and dynamic manner. There may be times when we need you to work longer than usual hours due to periods of peak volume. Likewise, there are instances when call numbers decline, and we might request that coworkers shorten their allocated hours. Without affecting benefit eligibility, any desired increase or decrease in hours will be reported to a coworker in advance. When satisfying business expectations, CVS Health constantly strives to keep the colleague at the centre of everything we do.

Starting pay is $17.50!

There are only 2 easy steps in our application process:

1. Submit a web form
2. To discover even more about the opportunity, use our virtual job tryout (interview platform) online.

Pay Range

The typical pay range for this role is:

• Minimum: 17.00
• Maximum: 27.90

The base hourly rate or base yearly full-time wage for all positions in the job grade under which this role is classified is represented by this pay range. In addition to experience, education, locality, and other pertinent aspects, the actual basic wage offer will be based on a number of other variables. In addition to the base pay range mentioned above, this role is also eligible for a CVS Health bonus, commission, or short-term incentive programme.

Enjoy the benefits of working for a company that puts its heart into looking after for its employees and the community, in addition to your pay. The Company provides a comprehensive selection of health, dental, and vision benefits. A 401(k) retirement savings plan offered by the company is open to qualifying employees, and they can also participate in an Employee Stock Purchase Plan. The Company offers eligible employees a fully compensated term life insurance plan as well as short- and long-term disability benefits. In addition, CVS Health provides a variety of wellness initiatives, educational support, no-cost training courses, CVS store discounts, and partner discounts. Employees of the Company have access to Paid Time Off (PTO) or vacation pay, as well as paid holidays, all year long. Numerous paid holidays, sick days, and other vacation days are offered in accordance with applicable state law and business regulations.

For more detailed information on available benefits, please visit the Official Website:

Website: jobs.CVSHealth.com/benefits

Homepage: https://lasvegasjobs.blogspot.com

Required Qualifications:

1. Attend six consecutive weeks of paid on-site training all the way through.
2. To use internal and external computer systems, one must be computer literate.
3. Experience with customer service

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Preferred Qualifications

• Ability to manage several tasks with competence, accuracy, and effectiveness
• excellent communication skills both in writing and speaking
• exemplary client service abilities
• knowledge of Windows-based programmes on computers
• Possibility of constructive, fruitful problem-solving
• able to relate to consumers in a compassionate, helpful manner that shows a sincere interest in enhancing their quality of life
• Reliability and adherence to timing guidelines
• Possessing the capacity for tolerance, empathy, assurance, and assurance
• strong customer service abilities, including professionalism and polite telephone manners
• strong communication, interpersonal, and oral skills

Education Needed:

• High school diploma, GED, or equivalent experience

Business Overview

Bring the whole of you to CVS Health Bringing our hearts to every stage of your health is the one thing that unites all of us at CVS Health. This goal directs our commitment to provide improved human-centric healthcare in a world that is changing quickly. Our purpose, which is rooted in our brand and places the heart at its core, gives the message that how we provide our services is just as important as what we do. Our Heart At Work BehaviorsTM assist in achieving this goal. Every employee at CVS Health should feel empowered by their part in changing the company's culture and increasing the company's capacity to innovate and offer solutions that will improve the quality, accessibility, and affordability of healthcare. 

Every day, we work to foster and maintain a culture of belonging, inclusion, and diversity. In the same way that CVS Health offers management services to physician-owned enterprises, it is an affirmative action and equal opportunity employer. We do not discriminate in our hiring, promotions, or other personnel decisions on the basis of a person's race, ethnicity, colour, national origin, sex/gender, sexual orientation, gender identity, or expression. We also do not discriminate on the basis of age, disability, protected veteran status, or any other factor covered by applicable federal, state, or local law. We proudly encourage and support individuals with military experience (including current duty, veterans, reservists, and National Guard members) to apply for job openings at CVS Health.